Supervisory Skills for Today’s Workplace: Essential Leadership Tools

Course 1 – Conflict Resolution: Mastering Emotional Intelligence

This class is designed to develop crucial emotional intelligence leadership skills to empower, engage and increase employee productivity. According to a Gallup study, highly engaged teams generate 21% higher profitability compared to their disengaged counterparts. This class teaches how to effectively communicate, resolve conflict, lead, and manage their team’s individual emotions, as well as adeptly navigate their own. Throughout the course, participants delve into Goleman’s EI Performance Model, focusing on self-awareness, self-regulation, social awareness, and relationship management.

Helps leaders: • Gain insights into the components of emotions and master effective communication in challenging business scenarios. • Enhance your capacity for empathy, interpret social cues, and apply essential techniques for active listening. • Learn strategies to regulate emotions, both in giving and receiving feedback. • Cultivate trust through empathetic interactions. • Develop adeptness in handling interpersonal conflicts with confidence.

Course 2 – Coaching for Impact: Building Leadership through Empowerment

Throughout this course, leaders will hone their ability to elevate their employees’ engagement and performance through empathetic and supportive SUCCESS coaching methods. Executive Coaching stands as a tried-and-tested approach for fostering individual, team, and organizational development across various sectors. Research from American University reveals a remarkable 70% surge in individual performance and a 50% boost in team collaboration. Furthermore, participants will delve into the art of implementing SMART goals that seamlessly align with their organization’s strategic vision. According to the International Coach Federation (ICF), a staggering 86% of companies that prioritize executive coaching and strategic goal alignment witness a notable 50% return on investment.

Helps leaders: • Foster open communication and reflection. • Recognize and express appreciation. • Cultivate self-esteem and demonstrate empathy. • Respond to both facts and emotions. • Foster a sense of ownership. • Acknowledge challenges and outline next steps. • Establish a coaching relationship founded on trust, while learning to recognize and nurture the inherent potential in others. • Learn how to guide, motivate, and empower individuals in the present moment. • Realize the importance of establishing a human connection and inspiring action through open-ended questions.

Course 3 – Delegation Dynamics: Navigating Workload Distribution

This course aims to assist leaders in reframing their perspective on delegation and what tasks they can entrust to others. Leaders with delegation ability generate 33% greater revenue., Gallup. Learners will delve into the critical importance of matching, open communication, setting clear expectations, resource provision, and on-going support as fundamental aspects of successful delegation.

Helps leaders: • Delegate tasks they may not have considered before. • Identify tasks suitable for delegations that engage, empower, and develop the team. • Align individuals’ capabilities and motivations with suitable tasks. • Allocate work that grants the appropriate level of ownership and decision-making authority. • Set clear boundaries, provide support, and follow up effectively with each delegation.

Course 4 – Retention Revolution: Transforming Workplace Culture for Lasting Impact

This course provides leaders with a structured approach to pinpoint the elements that drive individual engagement. According to Forbes, organizations fostering an engaged work culture witness a 40% decrease in absenteeism and a 56% drop in employee turnover. Through hands-on exercises, participants gain insights into prioritizing employee wellbeing, initiating continuous improvement efforts, and leading discussions on engagement and retention.

Helps leaders: • Gain a deep understanding of the importance of employee retention • Acquire techniques to assess current workplace culture, identifying strengths, weaknesses, and areas for improvement. • Learn strategies and methods to transform workplace cultures • Design and implement reward systems that recognize and incentivize performance.