Effective Root Cause & Corrective Action Training

Achieving effective corrective action requires a thorough investigation of potential causes, followed by a detailed analysis to identify the root cause(s). This session will cover some of the most practical and effective tools for generating potential causes, such as brainstorming, 5-Why analysis, Is/Is Not, and 8D. Real-world examples will illustrate the application of these tools, along with techniques for selecting corrective actions and overcoming constraints. Participants will also learn about the characteristics of systems that promote continual improvement versus those that drain resources without delivering results.

Benefits of Attending

By attending, participants will gain hands-on experience with several common root cause and corrective action (RC/CA) tools that can be applied in their own companies to drive permanent improvements. The session will emphasize the distinction between meaningful solutions and superficial fixes.

Key Topics Covered:

• Definitions and explanations of correction, corrective action, and preventive action concepts
• Detailed presentation and discussion of practical analysis tools, including brainstorming, 5-Why, Is/Is Not, 8D, and others
• Hands-on group exercises, including:
  • Brainstorming sessions
  • Creating Affinity and Ishikawa diagrams
  • Utilizing RC/CA tools to address nonconformances in products, processes, or internal audits
• Understanding risk management’s role in corrective action and assigning appropriate resources for problem resolution
• Methods for evaluating and documenting the effectiveness of corrective actions
• Group corrective action exercises to reinforce learning

Participants will receive handouts of the presentation materials, and a Certificate of Attendance will be awarded upon completion.

About the Trainer

Craig J. Wilson, Managing Director, Quality and Process Improvement  

Craig has more than twenty years working as a supervisor, manager and advisor in quality assurance and production. Since joining Catalyst Connection in February 1993, he has helped companies in the aerospace, automotive, chemical, defense, food processing and medical industries to develop and implement effective quality management systems. Mr. Wilson is an AS9100/AS9120 Aerospace Experience Auditor with Exemplar Global and a QMS Lead Auditor with IRQA. He is a senior member in the American Society for Quality, an ASQ Certified Manager of Quality /Organizational Excellence, Certified Quality Engineer, and Certified Quality Auditor. Additionally, Mr. Wilson is an IAQG certified Instructor for the AS9100 Aerospace Auditor Transition Training. He holds a BS degree in Engineering from The Pennsylvania State University and an MBA from West Virginia University. He regularly performs QMS audits of aerospace companies in the continental US, Canada, Mexico and Europe.