Effective Root Cause/Corrective Action Training

Achieving effective corrective action requires a thorough investigation of potential causes, followed by careful analysis to identify the root cause(s). This session will cover some of the most practical tools for generating possible causes, including brainstorming, 5-Why, Is/Is Not analysis, and 8D. Participants will see real-world application examples of these tools and learn techniques for selecting corrective actions, even when facing constraints. The session will also explore characteristics of systems that promote continual improvement, as opposed to those that drain resources without delivering meaningful results.

Benefits of Attending

Participants will gain practical knowledge of several common root cause and corrective action (RC/CA) tools that can be applied to drive lasting improvements in their organizations. The session will help attendees distinguish between effective solutions and superficial fixes, ensuring meaningful progress.

Major Topics Covered:

• Definitions and explanations of correction, corrective action, and preventive action concepts
• Introduction to effective analysis tools for generating possible causes, such as brainstorming, 5-Why, Is/Is Not analysis, and 8D
• Group exercises:
  • Brainstorming activity
  • Creating Affinity and Ishikawa diagrams
  • Utilizing RC/CA tools to address product, process, or internal audit nonconformances
• Discussion on risk management and the importance of allocating appropriate resources for problem resolution
• Methods for evaluating and documenting the effectiveness of corrective actions
• Hands-on corrective action exercises

Participants will receive presentation handouts and a Certificate of Attendance upon completion.

About the Trainer

Craig J. Wilson, Managing Director of Quality and Process Improvement at Catalyst Connection, has over 20 years of experience in quality assurance and production. Since joining Catalyst Connection in 1993, he has helped companies across the aerospace, automotive, chemical, defense, food processing, and medical industries to implement effective quality management systems.

Craig is an AS9100/AS9120 Aerospace Experience Auditor with Exemplar Global and a QMS Lead Auditor with IRQA. He holds certifications from the American Society for Quality (ASQ) as a Manager of Quality/Organizational Excellence, Quality Engineer, and Quality Auditor. Additionally, he is an IAQG-certified Instructor for AS9100 Aerospace Auditor Transition Training. He holds a BS in Engineering from The Pennsylvania State University and an MBA from West Virginia University and regularly conducts QMS audits in the U.S., Canada, Mexico, and Europe.