ISO 9001:2015 Internal Auditing 2 Day Training

This course is designed with the ISO 19011 standard in mind and aims to introduce participants to the ISO 9001:2015 quality management system (QMS) standard while preparing them to conduct effective internal audits. It covers the interpretation of QMS requirements, how to identify appropriate objective evidence to verify system implementation, and the role of audits in ensuring effectiveness. The course also explores the “human factor” in auditing, ethical considerations, and effective auditing techniques through case studies and practical exercises to reinforce key concepts.

Benefits of Attending ISO 9001:2015 Internal Auditing

Participants will gain a comprehensive understanding of the ISO 9001:2015 standard and how it impacts their organization. The course provides techniques for gathering and evaluating objective evidence of QMS performance, equipping attendees to assess organizational compliance and produce concise audit reports. Through lectures, discussions, and practical examples, participants will learn how to assess the effectiveness of QMS through internal audits.

Key Topics Covered:

• Detailed review of the ISO 9001:2015 Quality Management System standard
• Auditing terms and definitions
• Audit objectives, philosophy, and trademarks
• Planning, scheduling, personnel requirements, and record-keeping
• Roles and responsibilities of audit team members, auditees, and technical experts
• Phases of auditing: planning, conducting, and closing
• Audit methods, ethics, time management, and effectiveness
• Questioning techniques for auditors
• Process auditing methods, including tools like Turtle, Spider, SIPOC diagrams, checklists, flow diagrams, and Process Activity Diagrams
• Classification of audit findings
• Report generation and audit follow-up

Practical Application

The course includes small team break-out sessions where participants will work together to complete two case studies and an exercise, simulating real-world audit situations to determine conformance or non-conformance with ISO 9001:2015 requirements. This hands-on approach reinforces the skills needed to function as part of an audit team.

Course Materials and Certification

Participants will receive course materials, supplemental exercises, and a Certification of Attendance upon completion.

About the Trainer

Craig J. Wilson, Managing Director of Quality and Process Improvement at Catalyst Connection, brings over 20 years of experience in quality assurance and production. Since joining Catalyst Connection in 1993, Craig has helped companies across industries—including aerospace, automotive, chemical, defense, food processing, and medical—develop and implement effective quality management systems.

Craig is an AS9100/AS9120 Aerospace Experience Auditor with Exemplar Global and a QMS Lead Auditor with IRQA. He is a senior member of the American Society for Quality (ASQ) and holds certifications as a Manager of Quality/Organizational Excellence, Quality Engineer, and Quality Auditor. He is also an IAQG-certified instructor for AS9100 Aerospace Auditor Transition Training. Craig holds a BS in Engineering from The Pennsylvania State University and an MBA from West Virginia University and regularly conducts QMS audits in the U.S., Canada, Mexico, and Europe.