With facilities in Pittsburgh, PA, Thermal Industries, Inc. manufactures replacement windows and patio doors. Thermal Industries has worked with Catalyst Connection for several years to help staff with customer service training and leadership, but now they were looking to develop problem solving skills for their team.
Catalyst Connection’s Workforce Training Consultant, Lee Kraus, provided ten supervisors and group leaders Demand Flow Technologies Job Instruction training under the Training Within Industry program. He also delivered four hours of Root Cause Analysis training for them. This helps Thermal Industries leaders to drill down to the cause of a problem and implement effective, consistent corrective actions to fix them.